Shipping

Dispatch

I'm super speedy and I will be packed up and ready to ship to my forever home (you!) within 1-2 business days.

Need me faster? Choose free 'local pickup,' and I'll be ready for you at our Southport warehouse on the Gold Coast within 24 hours!

Shipping within Australia

Standard Shipping
We offer FREE SHIPPING on all orders Australia wide!
Orders are sent via Australia Post, with an estimated delivery timeframe of 2 to 5 business days.

Express Shipping
Express shipping is charged at a flat rate of $20. Orders are sent via Australia Post, with an estimated delivery timeframe of 1-3 business days.

Local Pickup
We know how busting you are to receive your order, or need a last minute gift, so we offer free local pickup from our Gold Coast warehouse, within 24 hours of placing your order.

Gold Coast Local Pickup

Choose free 'local pickup,' and your order will be ready for you at our Southport warehouse on the Gold Coast within 24 hours! Please wait for your confirmation email to advise you that it is ready for pickup.

Shipping to New Zealand

Standard Shipping
Standard delivery to NZ is a flat rate of $25.
Australia Post approximate delivery time-frame is 3-10 business days, depending on your post code.

Express Shipping
Express delivery to NZ is a flat rate of $35.
Australia Post approximate delivery time-frame is 2-6 business days, depending on your post code.

International Shipping

Please note that we currently do not offer international shipping.

Tracking

Once I’ve been dispatched, you’ll get an email with my tracking details to stalk my arrival! Got any questions? Don’t hesitate to reach out—hello@ruey.com.au

Packaging

Is it sustainable?

Yep! Sustainability is my jam! I will be wrapped up and sent to my forever home (you!) in 100% recyclable packaging.

How does it come packaged?

Picture this... I’m dressed in my everyday basics - nothing too fancy, just minimal and sustainable packaging that’s kind to the planet! You’ll unbox me by slicing through the branded tape on a recyclable cardboard box, revealing layers of honeycomb wrap, soft tissue paper, and a luxe embossed sticker sealing the magic inside. Open it up to reveal the most gorgeous thing you have ever laid eyes on (me - duh) *cue excited squeals*

Do you gift wrap?

Yes, simply select 'add gift ribbon' at checkout to get me looking real gifty! This is complimentart because nothing makes me happier than being gifted to your loved ones!